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The Contemporary Marketing Management Glossary

Innovation

Short Definition

The outcome of a continuous process of learning, collaboration, and adaptation that transforms ideas into new value for people, organizations, and markets.

Context

The concept of Innovation has evolved from the early work of Joseph Schumpeter (The Theory of Economic Development, 1911), who defined it as the engine of creative destruction in capitalism, to a systemic understanding of innovation as a product of networks, culture, and shared intelligence. In contemporary management, innovation is viewed less as an isolated act of invention and more as an emergent property—the result of purpose-driven processes, human creativity, and strategic openness. Within Contemporary Marketing Management, innovation is not pursued as an abstract goal but as a natural result of alignment between organizational vision, stakeholder engagement, and market relevance.

Extended Definition

Innovation is the result of an organization’s ability to listen, interpret, and act upon emerging signals—technological, cultural, or social.

It arises when curiosity meets coherence: when a company’s internal capabilities align with external opportunities through a process of reflection, experimentation, and iteration.

Rather than being a target or a slogan, innovation is a systemic outcome produced by:

  1. Culture – an environment that encourages curiosity, diversity of thought, and the freedom to question assumptions.

  2. Purpose – a clear direction that guides experimentation and prevents innovation from becoming random or cosmetic.

  3. Collaboration – active exchange of knowledge among teams, partners, and customers.

  4. Process – structured methodologies (such as design thinking, agile management, or open innovation) that turn insight into action.

  5. Learning – the capacity to observe failures and reinterpret them as part of continuous progress.

In the Contemporary Marketing Management perspective, innovation is not measured by the number of new products launched but by the value transformation it generates—how it enhances relationships, improves experiences, and contributes to the evolution of markets and society.

True innovation, therefore, is not about disruption but about connection: the ability to integrate technology, creativity, and ethics into new forms of relevance.

Contemporary Example

When a company uses customer feedback and data analytics to redesign a service that reduces waste and improves accessibility, the innovation is not the technology itself but the value created through listening and adaptation. Organizations like LEGO or Unilever demonstrate that long-term innovation emerges from cultural consistency and meaningful engagement, not from isolated breakthroughs.

See also

Part of chapter: Glossary