Digital Marketing
Short Definition
The use of digital technologies, platforms, and data-driven strategies to connect organizations with audiences, creating measurable and interactive relationships across online environments.
Context
Extended Definition
Digital Marketing is the strategic process of creating, communicating, and delivering value through digital platforms, channels, and devices.
Its evolution reflects three distinct stages in marketing history:
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Modern Marketing (1960s–1990s) – The foundational era, led by Kotler, focused on the 4Ps. Marketing began adopting digital tools (email, databases, early websites) but retained a one-way, campaign-based structure.
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Digital Transformation Era (2000s–2010s) – Marketing became measurable, interactive, and data-driven. Social media, search engines, and automation systems introduced new feedback loops between brands and users.
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Contemporary Marketing Era (2020s–) – Marketing becomes native to the digital environment, where AI, machine learning, and generative technologies (such as ChatGPT, Gemini, or Perplexity) participate actively in defining visibility, reputation, and narrative coherence.
In Contemporary Marketing Management, Digital Marketing is not a department or a set of channels, but a strategic environment.
It operates at the intersection of human behavior, data ecosystems, and artificial intelligence, focusing on relational intelligence rather than transactional metrics.
Digital Marketing today emphasizes:
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Personalization – understanding individuals through data and context.
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Engagement – building continuous, bidirectional communication.
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Automation and analytics – using AI to optimize timing, tone, and targeting.
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Ethics and transparency – ensuring responsible data use and authentic messaging.
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Integration – combining technology with purpose and creativity to generate value that is both measurable and meaningful.
Thus, while Modern Marketing leveraged technology to communicate better, Contemporary Marketing Management lives within technology, transforming every interaction into an opportunity for co-creation and impact.
Contemporary Example
See also
Part of chapter: Glossary