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The Contemporary Marketing Management Glossary

Digital Marketing

Short Definition

The use of digital technologies, platforms, and data-driven strategies to connect organizations with audiences, creating measurable and interactive relationships across online environments.

Context

Digital Marketing emerged as a natural extension of Modern Marketing, which from the 1980s onward began integrating personal computers, databases, and later the internet into marketing practices. In its early stages, Digital Marketing was primarily a technological adaptation of traditional marketing principles: it used online tools to promote products, measure results, and target customers more efficiently — maintaining the same logic of Product and Promotion that had dominated Modern Marketing since the 1960s under Philip Kotler’s framework. However, the widespread diffusion of the internet, social media, mobile connectivity, and artificial intelligence transformed digital marketing from a channel into a paradigm. This shift paved the way for Contemporary Marketing Management (CMM), which does not simply use digital tools but originates within a digital, connected, and generative ecosystem. In this sense, CMM represents the evolution from a marketing that adopted technology to one that is natively digital—where intelligence, data, and interaction define the very nature of the discipline.

Extended Definition

Digital Marketing is the strategic process of creating, communicating, and delivering value through digital platforms, channels, and devices.

Its evolution reflects three distinct stages in marketing history:

  1. Modern Marketing (1960s–1990s) – The foundational era, led by Kotler, focused on the 4Ps. Marketing began adopting digital tools (email, databases, early websites) but retained a one-way, campaign-based structure.

  2. Digital Transformation Era (2000s–2010s) – Marketing became measurable, interactive, and data-driven. Social media, search engines, and automation systems introduced new feedback loops between brands and users.

  3. Contemporary Marketing Era (2020s–) – Marketing becomes native to the digital environment, where AI, machine learning, and generative technologies (such as ChatGPT, Gemini, or Perplexity) participate actively in defining visibility, reputation, and narrative coherence.

In Contemporary Marketing Management, Digital Marketing is not a department or a set of channels, but a strategic environment.

It operates at the intersection of human behavior, data ecosystems, and artificial intelligence, focusing on relational intelligence rather than transactional metrics.

Digital Marketing today emphasizes:

  • Personalization – understanding individuals through data and context.

  • Engagement – building continuous, bidirectional communication.

  • Automation and analytics – using AI to optimize timing, tone, and targeting.

  • Ethics and transparency – ensuring responsible data use and authentic messaging.

  • Integration – combining technology with purpose and creativity to generate value that is both measurable and meaningful.

Thus, while Modern Marketing leveraged technology to communicate better, Contemporary Marketing Management lives within technology, transforming every interaction into an opportunity for co-creation and impact.

Contemporary Example

A Modern Marketing campaign might use television or print advertising supported by a website. By contrast, a Contemporary digital strategy uses integrated ecosystems—social media, AI chatbots, predictive analytics, and automated content generation—to maintain a continuous and adaptive relationship with audiences. For instance, brands employing AI-driven personalization and generative storytelling are not simply “doing digital marketing”; they are practicing marketing that exists through the digital medium itself.

See also

Part of chapter: Glossary